Refund & Returns Policy

Last updated: 11/12/2025

We hope you love your purchase from Sculptan. If not, we offer a fair return and refund policy.

Eligibility for Returns

• Returns accepted within 30 days of delivery

• Items must be unused, unwashed, and in their original packaging

• Proof of purchase is required

Non‑Returnable Items

• Gift cards

• Clearance or final‑sale items

• Personalised or custom‑made items

Return Process

1. Contact us at supportsculptan@outlook.com with your order number.

2. We will provide return instructions.

3. Once received and inspected, we will issue a refund to your original payment method.

Return Shipping Costs

• Customers are responsible for the cost of returning items unless the product is faulty.

Faulty or Damaged Items

If an item arrives damaged, contact us within 7 days for a replacement or refund.